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District Policy and Handbooks for Technology



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Technology Resources for Parents


  • If my student is having trouble with their school computer who should we contact?

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    If students experience technical issues with their school devices and can send an email, please have them email our helpdesks directly (see below for helpdesk email information). A member of our IT support team will get back to them as soon as possible. Please have your student be as clear as possible with the description of the issue/problem.

    If a student is experiencing difficulties and are unable to send an email, please call the students building principal or teacher and they can pass that information along to our IT support staff. Again, one of our IT support team members will reach out to you as soon as possible to help resolve the issue.

    Skoi-Yase Students - send email to syhelpdesk@waterloocsd.org

    LaFayette Students - send emails to lfhelpdesk@waterloocsd.org

    Middle School Students - send emails to mshelpdesk@waterloocsd.org

    High School Students - send emails to hshelpdesk@waterloocsd.org

    **for general technology-related inquires, you may also send emails to helpdesk@waterloocsd.org

    Additionally, students can find support videos and articles on the school website under the "Student Technology Resources" Section of the Technology Page.

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  • How do I connect my student school device to my home Wi-Fi or hotspot?

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    To connect your school device to your home Wi-Fi you must complete the following steps. Also, reference the attached document for helpful images.

    1. Sign in to your computer

    2. Connect to your home Wi-Fi by:
      1. Clicking on the “WI-FI” icon in the bottom right corner of the screen to open the list of available WI-FI Connections.
      2. Find your home network or hotspot and select it. Check the box that says, “connect automatically” and enter a password if necessary.
      3. Select connect to finalize your connection. When connected the Wi-Fi icon should have full white bars.
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  • How does my student get to their school email account?

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    All student email is based on their O365 account. Student email is first.last@waterloocsd.org with your "Wat#####!"(where # = lunch code/student ID; K-1 students no capital w) password (same password used to sign in to your device). Students can access their email through the Outlook Desktop app on their computer, or they can access their email online by going to the school website, the "for students" tab, and clicking on "Office 365 account logging". The login process is the same in either location.

    O365 login Link: Waterloo Email Login Link

    Additionally, for those regular phone users, you can download the Outlook app on your phone and use your email there too.

    **Students do NOT email or access email through SchoolTool, only through Outlook or O365**

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Helping Your Student During Remote or Online Learning