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Network System Support Aide


 POSITION: Network System Support Aide

12 Month Position, 8 Hours/Day

A. *Graduation from a regionally accredited or New York State Registered College or university with an Associate’s Degree in a Computer Science, Information Technology or a related field; OR B. Graduation from high school or possession of a High School Equivalency Diploma and three (3) years of experience in a computer related field where the primary function of the position was working extensively with, supporting and configuring windows-based office software and business application software; OR C. An equivalent combination of training and experience as defined by the limits of (A) and (B) above.


• Answers incoming help desk calls and uses on-line diagnostic software, manuals and problem tracking logs to determine malfunctions;

• Refers problems that cannot be resolved to technical staff or a vendor and tracks service requests from inception to resolution;

• Records problems in manual or automated tracking log;

• Answers basic questions about how to use different types of software and hardware;

• Checks computer input and output for accuracy;

• Follows up on calls and reports on the status of calls;

• Ensures that calls which are unable to be answered by the incumbent are escalated and automatically routed/assigned to correct personnel;

• Operates miscellaneous office equipment;

• Keeps directory of users and prepares work-related reports;

• Other related duties as assigned by the Superintendent.


SALARY: Minimum $15 per hour plus benefits, per individual contract of agreement.

Please apply online via Seneca County Civil Service: Please make sure to choose Waterloo School as the municipality you are applying for.

*A Civil Service Examination will be Required for this Position.

Waterloo School District is in compliance with the United States Civil Rights Act of 1964 and the Title IX Educational Amendment of 1972, Part 86, and Section 504 of the Rehabilitation Act of 1973. The School District provides equal employment opportunity to all individuals and does not discriminate on the basis of race, color, creed, national origin, disability, marital status, sexual orientation, gender, military/veteran status, genetic status, prior criminal record, or victim of domestic violence.